Support

Quick fixes for the most common problems. Still stuck? Email hamzadaoudbn@gmail.com.

The PC can’t find my phone

• Make sure the phone and PC are on the same network, and the NovaCam app is open on the phone.
• Press Scan network in NovaCam Desktop, or type the phone’s IP (shown in the app) and press Go.
• If you did not install the driver as administrator, run install_driver.bat again. It also opens the firewall for discovery.
• Prefer a cable? Run setup_adb.bat once, turn on USB debugging on the phone, plug it in and press USB.

It asks for a PIN

The PIN is shown in the NovaCam phone app, in the dark info card. Enter it in NovaCam Desktop once; it is remembered. You can change it from the phone with Change PIN, and then enter the new one on the PC. After several wrong tries the phone blocks that computer for a minute, so wait and try again.

“NovaCam” isn’t in my camera list

• Start NovaCam Desktop before opening OBS, Zoom or Chrome, then restart the app if it was already open.
• Changing resolution or FPS recreates the camera. Select NovaCam again in your app.
• The Windows Camera app and the new Microsoft Teams may not list NovaCam. Use OBS, Zoom, Discord or a browser instead.

The picture is sideways or too zoomed in

NovaCam follows your phone’s rotation. Hold it in portrait or landscape and the preview turns with it. Use the Zoom buttons on the phone (the 0.5× button appears on phones that offer a wide lens). In portrait, the 16:9 stream shows the middle part of the frame; landscape shows the full width.

The background effect stops

When the battery temperature gets high, the app pauses the effect and shows a note under the Background menu. It resumes when the phone cools. Unplug the charger, switch on Battery Saver or hide the preview (eye button) to run cooler.

Remove NovaCam

On Windows run uninstall_driver.bat. On the phone, uninstall the app as usual.

Send us a log

If NovaCam Desktop has a problem, a file called novacam_error.log appears next to NovaCam.exe. Attach it to your email.

The Windows camera driver is built from the open-source “softcam” project (MIT licence).